fbpx
Image
Full Time

Customer Support cum Onboarding Specialist / 7 months ago

Kuala Lumpur

Application ends: 2024-12-31

Company Overview: Menumiz  is a leading provider of innovative Point of Sale (POS) solutions tailored for the Food & Beverage (F&B) industry. Our cutting-edge technology empowers restaurants, cafes, bars, and other F&B establishments to streamline operations, enhance customer experiences, and drive business growth. We are committed to providing exceptional support and personalized onboarding experiences to our valued customers, ensuring they achieve maximum efficiency and success with our POS system.

Position: Customer Support and Onboarding Specialist

Job Summary: As a Customer Support and Onboarding Specialist, you will play a pivotal role in ensuring our F&B customers have a seamless and positive experience with our POS system. You will be responsible for providing prompt and effective technical support, assisting with onboarding new clients, and serving as a reliable point of contact throughout their journey with our company. Your expertise and dedication will contribute to customer satisfaction, retention, and ultimately, the success of our POS system in the F&B industry.

Responsibilities:

  1. Technical Support:
  • Respond to customer inquiries, troubleshoot technical issues, and provide solutions promptly and professionally through various channels, such as phone, email, or live chat.
  • Diagnose software and hardware problems related to the POS system, identify root causes, and offer appropriate resolutions or escalate to the development team when necessary.
  • Assist customers in setting up and configuring the POS system to meet their unique business needs.
  • Keep detailed records of customer interactions, technical issues, and solutions provided in the support ticketing system.
  1. Onboarding and Training:
  • Guide new customers through the onboarding process, ensuring a smooth transition to our POS system.
  • Conduct virtual or on-site training sessions for clients, educating them on the features, functionalities, and best practices of our POS system.
  • Customize training sessions to match the specific requirements and workflows of each F&B establishment.
  • Create and maintain comprehensive training materials, user guides, and FAQs to assist customers in maximizing the system’s capabilities.
  1. Relationship Management:
  • Develop and maintain strong relationships with customers, becoming a trusted advisor on our POS system and the F&B industry.
  • Proactively engage with customers to gather feedback, identify opportunities for improvement, and relay important product updates and enhancements.
  • Collaborate with the sales and marketing teams to identify potential upselling or cross-selling opportunities within the customer base.
  1. Issue Resolution and Escalation:
  • Ensure that customer issues are addressed in a timely and satisfactory manner, exceeding customer expectations whenever possible.
  • Escalate critical or unresolved issues to the appropriate internal teams and follow up on the progress until the issue is resolved to the customer’s satisfaction.
  • Advocate for customers’ needs and provide feedback to the product development team for ongoing system enhancements.

Qualifications:

  • Bachelor’s degree or certificate  in Computer Science, Information Technology, Business, or a related field.
  • Proven experience in customer support, technical support, or onboarding roles within the F&B industry or POS system domain.
  • Strong knowledge of Point of Sale systems, hardware, and software solutions used in the F&B industry.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
  • Customer-centric mindset with a passion for delivering exceptional service and ensuring customer success.
  • Detail-oriented with excellent problem-solving and analytical abilities.
  • Ability to work independently and collaboratively as part of a team.
  • Proficiency in using support ticketing systems and customer relationship management (CRM) software.

Preferred Qualifications:

  • Previous experience in providing technical support for POS systems within the F&B industry.
  • Familiarity with restaurant operations and workflows.
  • Multilingual proficiency, especially in languages commonly used in the F&B industry.

Join our dynamic and customer-focused team to help shape the future of POS solutions in the F&B industry. If you are passionate about providing exceptional support and driving customer success, apply now to be a part of our growing company!

Social Profile
Office Photos
Customer Support cum Onboarding Specialist
  • Company
    Menumiz Sdn Bhd
  • Phone
    +60322423223
  • Email
    careers@menumiz.com
  • Website
    http://www.menumiz.com
  • Address
    Kuala Lumpur
Vew Profile

Recruiting?

Get Best Matched Jobs On your
Email. Add Resume NOW!

Read More